Live chat
Available weekdays 8am–6pm CT inside the ChartBlooms dashboard. Expect a first response within five minutes.
Help Center
Self-serve guides for the most common ChartBlooms workflows, plus quick paths to connect with our support team.
Support channels
Office hours
Join our weekly implementation clinic every Thursday at 3pm CT for rollout planning, data reviews, and Q&A.
Status updates
Subscribe to realtime maintenance notifications at status.classroompulse.io and receive SMS, email, or RSS alerts.
Troubleshooting playbooks
Missing students or classes
Work through the steps below before submitting a ticket.
- 1Confirm the roster sync ran in Google Workspace or Clever within the last four hours.
- 2Navigate to Settings → Integrations and ensure your sync token is marked Active.
- 3If issues persist, export the sync logs and email them to support@classroompulse.io.
Behavior sessions not loading
Work through the steps below before submitting a ticket.
- 1Check the Firebase status badge in the header; if degraded, consult the status page.
- 2Clear the ChartBlooms offline cache from Settings → Storage and refresh the page.
- 3Verify the student has an active chart; archived charts will not create new sessions.
Report PDFs failing to generate
Work through the steps below before submitting a ticket.
- 1Ensure at least one session exists for the date range.
- 2Review the Reports queue under /reports to confirm the job did not error.
- 3If the issue repeats, download the error payload and attach it to a support ticket.
Still need help?
Submit a ticket inside the app or email support@classroompulse.io. Be sure to include the URL where the issue occurred, screenshots, and the approximate time of the error.
Looking for implementation resources? Visit our documentation library for rollout guides and API references.